Shipping & Returns

Shipping Policy

 

• A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.I

• If the ordered item is in stock, it will be packed and dispatched from our warehouse within 3 working days. 

• If some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.

• Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays.

•  Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

• As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then.

• For any further clarifications, please contact us at namaste@tarunaturals.com.

 

 

Exchange

 

Exchanges and returns are only allowed in the following unlikely cases :

• Packets that have live or dead weevils or where the product has gone bad at the time of delivery.

• Packets that are torn or not sealed properly at the time of delivery.

• Products have expired by the time of delivery.

Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.

 

Refunds

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at namaste@tarunaturals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at namaste@tarunaturals.com.

 

Damages and issues

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

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Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.Please note that once the refund is issued, the bank might take 3-7 working days to process the refund.

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